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You can choose when you want to receive payments into your account. You also have the option to receive a payment in advance of the event. Choose your own date or have your earnings paid weekly, monthly or quarterly. By using these services you are automatically upgraded to the Pro model.
You can easily trigger the desired advance payments in the cockpit:
How can I trigger an advance payment?
In the Free model, revenues, even for cancelled events, are generally transferred within 5 days after the event date and at the latest by the end of the following month.
Revenue is first transferred to Eventfrog’s account and then the total earnings, minus any applicable servicefees, are transferred to your specified bank account by bank transfer.
As the Pro model allows you to manage your payouts very flexibly and even receive them before the event starts, you should ideally provide your bank details as soon as possible. At the latest, you should provide them when you request your earnings to avoid any delays in the transfer. In the Free model, your earnings are usually transferred within 5 days of the event (by the end of the following month at the latest). Therefore, it would be sufficient to provide the details shortly before the event. We recommend that you provide your bank details as early as possible. This way you will not have to deal with it during the intense preparation period before your event and there will be no unnecessary delays in transferring your earnings.
If your event is already over and you have forgotten to enter your bank details beforehand, your money will of course not be lost. You can also enter and select the details at a later date. In this case, however, we cannot guarantee a transfer within the usual deadline, as we did not receive the data in time.
We explain how to enter your bank details and select them for your event under:
How do I set up a bank account for my event? > >
The financial security of the event organisers and the buyer protection of the customers are very important to us, which is why we attach great importance to transparency and security in payment processing.
Eventfrog is SSL certified
Our website is SSL certified. SSL (Secure Sockets Layer) is a network protocol for the secure transmission of data. Data and messages that are transmitted via SSL are encrypted and not transmitted in plain text. This enables secure surfing on our website without another user or system being able to view the data sent.
Your data is safe with us
We host your data on our own servers in Switzerland. No third party has unauthorised access to it. Furthermore, we do not pass on your data to third parties.
MySign-Power is behind Eventfrog
Eventfrog was founded in 2016 as a start-up company from the established Swiss e-commerce agency MySign AG, based in Olten. The ticketing system is based on the software products of MySign AG, which also provides the specialists for Eventfrog. This situation enables ongoing further development of the system and offers short decision-making paths.
Audited by the Swiss Mail Order Association (VSV ASVAD)
As an official partner of VSV ASVAD, which is characterised by secure and fair partners, we place the highest value on competent and reliable payment processing.
Eventfrog relies on the leading Swiss payment service provider
Payment processing is carried out through globally recognized payment providers.
No! The payment of all event proceeds by SEPA transfer is free of charge if your account is held with a SEPA participant bank. If any fees are deducted, they will be charged by the receiving bank, as they either do not comply with the SEPA rules or are not SEPA participants.
In this list you can check whether your bank is a SEPA participant.
