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Whether a cancellation is possible depends on whether you took out ticket insurance when making your purchase. Below, you'll find guidance for each case – with insurance, without insurance, or if you're unsure.
If you purchased ticket insurance and need to file a claim, you can do so easily online:
Please have all necessary documents ready – especially your order confirmation (you’ll find more details in the insurance terms and conditions). You can find out which claims are covered on : Which claims are covered by ticket insurance?
In principle, tickets cannot be returned, as the purchase contract exists directly between you and the event organiser.
If you would still like to enquire, you can contact the event organiser via the contact form.
More information is available on the help page: «Questions about the event».
Check your order confirmation: if you took out insurance, it will be listed as a separate item. You’ll also find a separate insurance document attached to your confirmation email.
