Can I cancel my ticket?
If a cancellation is possible depends on whether you took out TicketPlan ticket insurance at the time of purchase. Below, you'll find guidance for each case – with insurance, without insurance, or if you're unsure.
With ticket insurance
In the event of a claim, please submit all necessary documents, including your order confirmation (see insurance terms and conditions), via:
You can find out which claims are covered in the insurance terms and conditions.
Without ticket insurance
Tickets for events are generally non-refundable. The purchase agreement is made directly between you and the event organiser. If you would still like to contact the event organiser, you can do so via Questions about the event or to the event organiser?
I don't know if I have taken out ticket insurance
Check your order confirmation: if you took out insurance, it will be listed as a separate item. You’ll also find a separate insurance document attached to your confirmation email.
