When are which costs incurred as part of the event package?

Fixed costs: The fixed costs of the event package must always be paid, regardless of whether payment is made on site or in advance (prepayment/advance payment).

Fixed costs are also charged for free tickets in the Plus and Pro packages.

When tickets are cancelled and refunded via Eventfrog, both the fixed and variable cost components are charged.

Variable cost component: The variable cost component of the event model is only due for online payments via Eventfrog.

No variable costs are charged for free tickets. However, if tickets are cancelled and refunded via Eventfrog, the variable component will be charged.