Create group and family tickets

With group or family tickets, you can bundle several tickets into one shared offer. This is ideal for families, groups of friends, clubs or other group offers, for example. During purchase, a fixed number of individual tickets from the same category is automatically added to the basket. This means, for example, that a ticket offer for 5 people can be sold.

How it works

You create group and family tickets via a normal ticket category. Using the sales limits, you set the minimum and maximum number of tickets each buyer can purchase.

Examples of category names:

• «Group ticket for 5 people»
• «Family ticket for 5 people»
• «Group of 4 people»
• «Family pass 2 adults + 2 children»

Example: group ticket for 5 people

You want to offer a group ticket for 5 people. The total price should be 50 EUR. The price is entered per ticket. So divide the total price by the number of people:

• Total price for the group: 50 EUR
• Number of people: 5
• Price per ticket: 10 EUR

So enter 10 EUR as the price. Important: if you enter 50 EUR, this amount is multiplied by the number of tickets. With 5 tickets, that would be 250 EUR.

Note on the number of places: The number of places refers to individual tickets or people, not to the number of groups. If you want to offer 20 group tickets for 5 people each, you enter a total of 100 places.

Setting up a group or family ticket

1. Create a new ticket category, for example «Group ticket for 5 people».
2. Enter the price per person, i.e. per individual ticket.
3. Enter the total number of available places.
4. Open the category options.
5. Switch to the «Sales limits» tab.
6. Activate the minimum and maximum number of tickets per buyer.
7. Enter the desired group size in both fields.

For a group or family ticket for 5 people, you enter 5 in both fields.

Then save your settings.

What happens in the ticket shop?

When a buyer selects the category, 5 tickets are automatically added to the basket. The total price is the price per ticket multiplied by the set number of tickets.

In the example, that means:

• 5 tickets
• at 10 EUR each
• = 50 EUR total price

Avoiding common mistakes

Total price entered as the ticket price

Don't enter the total price for the group. The price always applies per person, i.e. per individual ticket.

Number of places set too low

The number of places corresponds to the number of individual tickets. If you sell several groups, you enter the total number of all people.

Minimum and maximum numbers don't match

To ensure exactly the desired group size is always purchased, the minimum and maximum number of tickets per buyer must be the same.