Zero cancellation stress.
More ticket sales.
Activate Flex-Tickets: Your guests book without risk,
you earn extra with every ticket and
have no effort in case of cancellations.
FAQ – Flex-Tickets
Do I have to offer Flex-Tickets?
No. You decide whether you want to offer Flex-Tickets or not.
Can I decide how to use Flex-Tickets?
Yes. You decide which quota of your tickets you want to offer as Flex-Tickets. You also set the cancellation deadlines yourself.
Do I earn additional revenue with Flex-Tickets?
Yes. Whenever a Flex-Ticket is purchased and not cancelled, you receive 50% of the surcharge paid by your ticket buyers.
Do I have to handle cancellations myself?
No. Your guests can cancel their Flex-Tickets directly in their customer account, and Eventfrog automatically handles quick and reliable refunds.
How can I maintain planning security with Flex-Tickets?
Once the cancellation deadline you set has passed, a Flex-Ticket can no longer be cancelled. You’ll then have full certainty about your revenue – including the additional income from your share of the Flex-Ticket surcharge. You can further increase your planning security by setting a quota for Flex-Tickets. This way, only part of the sold tickets can be cancelled up to a certain point in time.
How high is the surcharge for Flex-Tickets?
The exact Flex surcharge is calculated automatically and displayed to you when creating your event, as well as to your ticket buyers at the time of purchase – transparent for both you and your guests.
How is the Flex-Ticket surcharge shown to ticket buyers?
Clearly and transparently on the event page and in the shopping basket. Ticket buyers see the label “cancellable until …” directly next to the ticket, including the corresponding surcharge.
Which events are Flex-Tickets particularly suitable for?
Flex-Tickets are suitable for all types of events, as they allow ticket buyers to book without risk.
